Need for training in customer service skills? This is required in any
business environment and can be transferable between positions, especially
in Hospitality & Tourism industry.
Idea brought up to have students start their own Customer Service
Observation Journal where they track their own experiences and
state how it feels to receive both good and bad service as a customer
themselves.
Another idea to set up Mock Customer Service projects utilizing problem
solving skills. Dave Bizier has a customer service workbook related to this
called "Service that Sells."
Other important skills to focus on include: time management, teamwork and
security. All of these must be performance based.
Discussion involving the various ratings given by AAA for hotels and how
they are determined. Jane Rinkaus to follow up and bring a copy of the
rating information to the next meeting.
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